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Returns & Warranties
RETURNS & EXCHANGES
Say Whaaaa?? Sure, but ask your friends and loved ones first because you might just be making one of the biggest mistakes of your life. Shhhh, it's okay we will take care of you.
Returns can be made within 30 days of the purchase date.
Items must be in pristine condition with all original packaging.
Refunds will be issued within 3-5 business days of delivery. Final sale items cannot be returned or exchanged.
No price adjustments for sale items.
WARRANTY VIDEO POLICY
Lost? Stolen? At the bottom of the lake? Destroyed by your dog or your own stupidity? Sorry friend, if it wasn't the Pit Viper's fault it's probably not a warranty. Send us a video anyway though. Maybe we will help you out on your next pair or something. One time only.
Here are the steps for your video:
Step 1: Shoot a dramatic reenactment of how they broke.
Step 2: Refer to the word 'dramatic' in step 1. WE WANT DRAMA.
Step 3: Submit these three things to firstname.lastname@example.org 1. Dramatic reenactment video 2. Photos of broken pair 3. Original order number or proof of purchase.
Step 4: We watch your video and critique the cinematic quality and direction.
Step 5: Get replacement Pit Vipers, or a discount or something.